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Want to invest? Have a query? Got a feedback? We're happy to hear from you, and there are many ways you can get in touch with us.

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  • Note


Help us help you better.

  • Live Chat with us here or on our WhatsApp number 77389 88888 from 8am to 8pm, all seven days a week and get your queries addressed instantly, avoiding high wait queues on our Toll Free numbers in these Covid-19 times.
  • For specific queries related to your Demat Account write to us at service.securities@kotak.com. If you are an existing customer, please mention your client code along with the details of your query. This will help us resolve your queries quickly.
    Click here to know what SMS to send.
  • Customer Service is available - Weekdays: 9.00 AM to 6.00 PM

Grievance Escalation

  • Level 1:

  • Level 2:

  • For Trading related queries contact our customer service at service.securities@kotak.com and for Demat Account related queries contact us at service.securities@kotak.com or calls us on below numbers:
    You can Live Chat with us here or Whatsapp Chat with us on 77389 88888 (All days from 8am to 8pm)
    Call and Trade Team - 18002099191 (Monday to Friday 8:30 am to 5:30 pm)
    NRI Clients- 022-66896000

  • If you do not receive a satisfactory response at Level 1
    within 3 working days, you may write to us at ks.escalation@kotak.com or call us on 18002099393
    and if you feel you are still unheard, write to our customer service HOD at ks.servicehead@kotak.com
    or call us on 022-42858208

  • Level 3:

  • Level 4:

  • If you still have not received a satisfactory response at Level 2
    within 3 working days, you may contact our Compliance Officer
    (Name: Manoj Agarwal) at ks.compliance@kotak.com
    or call on 91- (022) 4285 8484.

  • If you have not received a satisfactory response at Level 3 within 7 working days, you may also approach our CEO (Mr.Jaideep Hansraj) at ceo.ks@kotak.com or call on 022 - 4285 8301

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Why Demat Account?
  • Mandatory by SEBI
  • Easy Portfolio Management
  • Security of Equity Investments.
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